PickupStorage — Storage, picked up.
Insurance & Protection

Insurance Included with Every Storage Plan

Your goods are covered under PickupStorage's insurance policy with OUTsurance — from the moment we collect them until they're returned to you. No extra paperwork, no separate premium, and no need to arrange your own cover.

You're covered from day one

OUTsurance — insurance partner

PickupStorage is insured through OUTsurance, a regulated South African insurer. That means your stored goods are protected by a real insurance policy, not just a storage company's promise.

Insurance is included as part of our managed storage service. When you store with us, your items are covered while they're in transit and in our warehouse — so you can focus on your move, renovation or declutter without worrying about what-ifs.

What the insurance covers

Our OUTsurance policy is designed to protect your goods against the risks that matter most in storage and transport, including:

  • Fire, smoke and water damage at the warehouse
  • Theft or burglary while in storage
  • Accidental damage during collection or delivery
  • Damage in transit between your address and our warehouse
  • Natural events such as storms, subject to policy terms

No extra cover needed

Unlike self-storage facilities where insurance is often an optional add-on or your own responsibility, PickupStorage includes cover in the service. You don't need to call an insurer, fill in forms or pay a separate premium before we collect your items.

How claims work

  1. If something goes wrong, contact us as soon as possible with the details.
  2. We provide the necessary inventory, photos and collection paperwork from your account.
  3. The claim is processed through OUTsurance under the terms of our policy.
  4. Valid claims are handled directly by the insurer, giving you a regulated, transparent payout process.

High-value or irreplaceable items

The standard policy covers most household and business goods up to defined limits. If you're storing items that are unusually valuable or irreplaceable, let us know when you book so we can confirm the cover is adequate or advise on the best way to protect them.

FAQs

Frequently asked questions

Is my stuff insured while it's with PickupStorage?
Yes. Your goods are covered under PickupStorage's insurance policy with OUTsurance while they're in transit and in storage. You don't need to take out separate cover — it's included as part of our managed storage service, subject to the policy terms and limits.
What does the insurance cover?
The policy covers common risks including fire, smoke, water damage, theft or burglary from the warehouse, accidental damage during collection or delivery, and damage in transit between your address and our facility. Specific terms, limits and exclusions apply as set by OUTsurance.
Do I need to pay extra for insurance?
No. Insurance is built into the PickupStorage service at no extra cost to you. There is no separate premium to pay and no need to arrange your own policy before we collect your items.
Why OUTsurance?
OUTsurance is one of South Africa's largest and most established insurers. By partnering with them, we make sure any valid claim is handled by a regulated insurer with a dedicated claims process, rather than an in-house promise.
What if I have very high-value items?
Let us know about high-value or irreplaceable items when you book. We can confirm whether the standard cover limits are sufficient or discuss how best to protect those items under the policy.

Ready to book with peace of mind?

Get a per-m³ quote in under a minute — your goods will be covered from collection day.